Frequently Asked Questions

We offer a comprehensive range of software development and consulting services including:

• Custom software development
• Cloud solutions (AWS, Azure, GCP)
• Mobile application development
• Web application development
• Data analytics and business intelligence
• AI and machine learning solutions
• Enterprise integration and digital transformation
• 24/7 managed services and support

We work with businesses of all sizes, from ambitious startups to established enterprises. Our flexible engagement models and scalable solutions can be tailored to fit any budget and growth stage. Whether you're a funded startup or a Fortune 500 company, we can help you achieve your technology goals.

Our team has expertise across a wide range of modern technologies including:

• Frontend: React, Vue, Angular, TypeScript
• Backend: Node.js, Python, Java, Go, .NET
• Mobile: React Native, Flutter, Swift, Kotlin
• Cloud: AWS, Azure, GCP, Docker, Kubernetes
• Data: PostgreSQL, MongoDB, Elasticsearch, DynamoDB
• AI/ML: TensorFlow, PyTorch, Apache Spark

Yes, absolutely. We specialise in enterprise integration and can seamlessly connect new solutions with your existing infrastructure. We have experience integrating with legacy systems, third-party APIs, and various enterprise platforms. Our approach minimises disruption while maximising the value of your existing investments.

We offer comprehensive support including:

• 24/7 technical support and monitoring
• Incident response and troubleshooting
• Performance optimisation and tuning
• Regular maintenance and updates
• Security patches and compliance management
• Dedicated support team and technical account manager
• Knowledge transfer and staff training

Our support response times depend on the severity of the issue:

• Critical (Production Down): 15 minutes
• High (Significant Impact): 1 hour
• Medium (Limited Impact): 4 hours
• Low (Minor Issues): 24 hours

These are standard service level agreements. Premium support tiers with faster response times are also available.

We offer flexible pricing models to suit different engagement types:

• Fixed Project Cost: Well-defined scope with fixed price
• Time & Materials: Hourly or daily rates for flexible engagements
• Dedicated Teams: Monthly retainer for dedicated development teams
• Managed Services: Monthly subscription for ongoing support and maintenance

We provide transparent pricing with detailed proposals and no hidden costs. Contact us for a custom quote based on your specific needs.

Yes, we offer a free initial consultation where we can discuss your project requirements, challenges, and goals. This helps us understand your needs and provide tailored recommendations. Contact us to schedule your consultation.

Project timelines vary significantly based on scope, complexity, and requirements. A simple MVP might take 2-3 months, while a comprehensive enterprise system could take 6-12 months or more. We work agile to deliver value in phases and keep you informed throughout the development process. We'll provide a detailed timeline estimate during the planning phase.

Security is paramount in everything we do. We implement multiple layers of protection:

• ISO 27001 certified information security management
• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Compliance with industry standards (GDPR, HIPAA, PCI-DSS)
• Secure authentication and authorisation mechanisms
• Regular security training for our team
• Comprehensive disaster recovery and backup protocols

Absolutely. Legacy system modernisation is one of our specialities. We can help you:

• Assess and prioritise technical debt
• Plan incremental migration strategies
• Refactor and improve existing code
• Migrate to modern cloud platforms
• Replace outdated technology stacks
• Maintain business continuity during transition

Yes, we offer staff augmentation and dedicated team models where we provide experienced engineers to work within your team. This is ideal for scaling up development capacity, accessing specialised skills, or supplementing your internal team during peak periods. Our engineers integrate seamlessly with your existing workflows and processes.

We believe in empowering your team. We provide comprehensive knowledge transfer including:

• Code documentation and architecture guides
• Technical training sessions for your team
• Best practices and coding standards documentation
• Operational procedures and runbooks
• Ongoing support during the transition period